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LUMA Creative
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FAQ

You ask, we do not dodge.

17 answers to the questions we get most: what the price covers, how long it takes, who owns the site, what happens after launch and why we are not VAT registered.

Prices and packages

How much does a website or an e-shop cost?

A business website starts at 300 €, an e-shop at 700 €. These are one-off figures with no lock-in; larger classes add scope and top out at 1 600 € for a website and 2 700 € for an e-shop. On the pricing page you put the quote together yourself: pick a base, a payment mode and the modules, and the total recalculates as you go. We agree the figure before signing and it holds, with nothing invoiced on top (the price list applies from 1 September 2026).

What is the difference between the Iskra, Lúč and Spektrum classes?

Scope, not quality. The same Vera platform runs under all three and the only difference is what is switched on: Iskra is the smallest class that can still be run responsibly, Lúč adds content and selling modules, and Spektrum is the full fit-out including integrations. For a website that means 300, 700 and 1 600 €, for an e-shop 700, 1 500 and 2 700 €. Moving up later means switching modules on rather than rebuilding, so a lower class closes no doors.

Is there anything to pay monthly, and where does the site actually run?

One item only: operation at 15 € a month. The site runs on LUMA Creative servers hosted at Websupport, so you do not arrange hosting separately and nobody forgets to update the server. The fee covers hosting, the SSL certificate and its renewal, automated off-site backups, uptime monitoring and Vera updates. It is not an instalment on the website, which is paid once, and operation carries no minimum term.

Do the prices include VAT?

Prices are quoted without VAT and nothing is added on top. LUMA Creative is not VAT-registered, so the figure in the price list is the figure on the invoice. For a VAT-registered company that is slightly worse maths, for a sole trader outside VAT it is better.

What is not included in the price?

The domain and the operation. You pay the domain directly to a registrar, and operation is a separate line at 15 € a month covering hosting, SSL, backups and uptime monitoring. Modules beyond your chosen class, such as a custom design or an extra language, are agreed in advance and priced in the price list, and a two-hour administration training can be added the same way. Nothing else is missing from the price, and nothing gets added at handover.

Timelines and process

How quickly can you start?

We answer an enquiry within 24 hours and begin with a half-hour brief. Within five days of it you have a preview in hand, one to three finished screens, so you see how the site will look before you decide. You pay nothing until you approve that preview. Our capacity is 33 projects a year, so we are glad to hold a slot, but there are only so many of them.

When will the site be live?

A business website is planned at 5 working days, an e-shop at 8. The clock starts when we have your materials and an approved preview, not when the contract is signed. Every extra module carries its own number of days, which is added to the schedule, so you know the launch date upfront. The last step covers the domain, SSL, analytics and the sitemap, so nothing goes live half-finished.

What do you need from us before we start?

Your logo if you have one, a handful of photos and answers to five questions, either by form or over the phone. The brief takes half an hour and that is the end of your homework. We write the copy, you read it through and sign it off; if you already have copy, send it over and we both save a round.

How many rounds of revisions are included?

One. You go through the preview at your own pace, send your notes in one go and we work them in. We do it this way because three rounds of one note each stretch a project by weeks. A further round is possible, but it is extra work and we agree the price for it beforehand.

The Vera platform

What is Vera?

Vera is our own platform, built on Payload CMS and Node.js. Both websites and e-shops run on it, so you get one login, one administration and one supplier. Launch a site today, decide to start selling a year later, and nothing is rebuilt from scratch: the catalogue is simply switched on.

Why not WordPress?

Because plugins from five different authors stop understanding each other after a year, and nobody is left to fix it. In Vera the catalogue, orders, forms and SEO are part of a platform we write ourselves, so when something breaks you call us instead of a support forum. Updates go out to every client at once and are part of the monthly operation fee, so they do not get forgotten.

What is Prizma?

Prizma extends your selling beyond your own e-shop. It connects to Vera and pushes products, prices and stock levels into further sales channels: marketplaces, comparison sites and feeds. Stock and orders stay in a single administration, so you keep managing products in Vera rather than separately in every channel.

Who owns the data, and what happens if we end the cooperation?

The data is yours. We export your products, orders and content in standard formats, and the domain is registered in your name from day one. The build price is one-off and operation has no lock-in, so nothing contractual holds you if you leave: you stop paying the 15 € a month and move the site wherever you need it.

After delivery

Can I edit the content myself?

Yes, and without calling support. Vera is built so you can rewrite text, swap a photo or add a subpage from one place in the administration. If you would rather walk through it live, you can add a two-hour training session.

What if something stops working after launch?

You have 30 days to report faults and we fix those at no extra charge; after that we bill the hours worked. A fault means something does not do what it was built to do; a new feature is a separate order. And you write to the person who built your site, not to a support queue. Uptime monitoring runs as part of operation, so we often know about an outage before you do.

Do you also do logos, photography or copy?

Copy yes, it is part of building the site. A business website covers content for up to six pages and further pages can be added on. Logos and photography we do not do in-house, but we have people we can recommend and you deal with them directly. We would rather send you to someone who does it every day than attempt it between projects.

Do we have to meet in person?

You do not have to. Most projects run over e-mail, phone and video calls, and our clients are spread from Bratislava to the north of the country. If you would like to meet and you are within reach, we are glad to come; our address is Slatinská 28 in Bratislava. It is simply not a condition, the site gets built remotely just as well.